Dialpad

Founded by Craig Walker in 2011

Run a contact center with AI that handles calls, chats, and sales

Cost

Free Trial

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Dialpad to manage business phone calls, contact center operations, and outbound sales from one place. It transcribes calls in real time, gives AI-generated coaching to sales reps, and lets AI agents autonomously handle tasks like refunds, bookings, and order processing. It works across voice, chat, SMS, and email, integrates with tools like Salesforce and Zendesk, and meets enterprise compliance requirements including HIPAA and SOC 2.

What Dialpad does

Transcribe phone calls in real time during agent conversationsRoute inbound calls to the right agent or AI bot automaticallyGenerate post-call summaries and next steps without manual notesDeploy AI agents to handle FAQs and transactions without human agentsCoach sales reps with live on-screen suggestions during callsLog call data directly into Salesforce or HubSpot automaticallyMonitor contact center performance with AI-generated analytics dashboardsSend follow-up SMS messages after customer callsReal-time call transcription during live conversationsAI agents that autonomously handle refunds, bookings, and orders without human transfersLive coaching suggestions shown to sales reps during callsHandles thousands of simultaneous customers across voice, chat, SMS, and emailBuilt-in HIPAA compliance, SOC 2 certification, and PII protectionAutomatic call summaries and post-call action itemsNative integrations with Salesforce, Zendesk, and Microsoft TeamsImmutable audit logs for enterprise governance