Freshdesk

Founded by Girish Mathrubootham & Shan Krishnasamy

Simplify your customer support with a comprehensive helpdesk solution.

Cost

Free Trial, Paid

Rating

★ Positive

Time to value

1 to 2 hours

You can use Freshdesk for managing and streamlining customer support activities efficiently. It solves the problem of disorganized customer queries and support tickets by providing an easy-to-use interface for tracking, prioritizing, and resolving issues. Standout features include automation of routine tasks and comprehensive reporting to analyze support performance. This tool positively impacts overall customer satisfaction by speeding up response times and ensuring nothing falls through the cracks.

What Freshdesk does

Ticket managementAutomate support workflowsGenerate performance reportsManage customer communicationMulti-channel support

Frequently asked

Slack, Shopify, Google Workspace, Microsoft Teams, Jira, Trello, Mailchimp

Want a tailored answer?

See whether Freshdesk fits your stack.

Techbible weighs Freshdesk against what you already pay for, your team shape, and the work that's actually happening. Free to start.

More in Customer Service and Support

All tools →

AIReception

Provides a virtual receptionist with hyperrealistic voices for your business.

Acquire

Engage with your customers directly through live chat, video calls, and co-browsing.

Ada

An AI customer service platform that automates support across chat, voice, email, and more.

Alchemer

A tool for turning customer feedback into actionable insights.

AnyDesk

Access and control remote computers from any device anywhere

Atlas

A Modern customer support platform replacement for Intercom and Zendesk.

Berry

Automate customer onboarding, training, support, and upselling with AI-driven assistance.

Bot247

Deploy custom AI-powered conversational chatbots and digital showcases in minutes to automate customer support and brand engagement.