Loop Returns

Founded by Jonathan Poma in 2017

Manage ecommerce returns, exchanges, tracking, and order edits in one place

Cost

Demo

Rating

★ People love it

Time to value

Quick Setup (< 1 hour)

You can use Loop Returns to handle the full post-purchase experience for your ecommerce brand. It lets customers request exchanges or returns, track their deliveries, edit orders after purchase, and add return protection at checkout. Brands use it to push customers toward exchanges instead of refunds, automatically flag fraudulent returns, show delivery estimates on product pages, and send branded shipping updates to reduce customer support tickets.

What Loop Returns does

Process customer return and exchange requests through a self-serve portalSend automated branded shipping and delivery update notificationsReview and approve or deny returns flagged as high-risk or fraudulentGenerate return shipping labels and route packages to appropriate warehousesAllow customers to change order details like address or items after purchaseSet and enforce return policies automatically based on order and customer dataTrack return shipment status across multiple carriers in one dashboardReport on return rates, revenue retained through exchanges, and fraud preventedAutomatically routes return requests toward exchanges or store credit instead of refundsFlags high-risk and fraudulent returns before they are approvedShows accurate delivery date estimates on product pages before purchaseLets customers edit their own orders after checkout without contacting supportAllows shoppers to pay a small fee at checkout for free returns laterSends automated branded delivery notifications to cut 'where is my order' support ticketsUses data from 100M+ returns and 200M+ shoppers to adjust policies automaticallyIntegrates with 1,000+ carriers for return label generation and routing